Business Case – EDF

Increase the efficiency of the EDF Group managers

Goals

Make time available for Group managers by letting them delegate the management of all personal tasks and emergencies.

Execution

Implementing our Conciergerie services dedicated to management and emergencies. A dedicated Concierge, from Monday through Friday.

Key figure

Since 2010 – currently on-going

242: number of EDF group executive managers

13,045 requests handled by our Concierges for the Group in 2017

+ 16 % manager satisfaction

9,131 hours saved by EDF executive managers in 2017

Impact on the turnover: 40% decrease since 2010

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