Our Story

Founded in 2007, the story of TAO PRESTIGE is above all the tale of a strong commitment to Client Service.

A commitment based on the ability to cleverly interpret the needs of its members, to perfectly meet their demands regardless of what they may be, to deliver an entirely personalised service and to exceed all expectations.

 

the dual edge of the tao prestige savoir-faire: the talent of its teams and its corporate values lie behind the commitment of the brand.

Behind TAO PRESTIGE stand the very best French and Anglo-Saxon Concierges and Personal Assistants, who strive to offer impeccable quality service
and create memorable experiences.

They share the brand’s values and commitments of excellence and performance, responsiveness and custom service, trust and discretion.

 

Our expertise

TAO PRESTIGE, a Private Conciergerie company, is available to handle all requests for its members, 24/7, throughout the world.

In the time-honoured Conciergerie tradition, the Group is highly demanding in terms of the quality of the bespoke solutions
it offers clients to ensure their full satisfaction.

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Private concierge service and relation B to B

The very quintessence of Customer Relationship, our services are regularly customised to meet the needs of leading corporations and luxury brands, with a view to building the loyalty of their preferred customers while conquering new markets and ensuring their strategic objectives.

 

Consulting and auditing

Experts in customer relations and customer experience, we help leading corporations and premium brands to optimise their customer journeys and create customer value.

Performance diagnostics, “mystery shopper” surveys, action plans and support in the implementation: we offer bespoke solutions to every situation.

 

Receptive and hospitality

VIP welcome and support for distinguished guests and foreign personalities, dedicated concierge desk for an event: we also design innovative, high-end hospitality services to ensure the success of your project.

 

Personal assistant

We work alongside managers, members of executive boards, lawyers and diplomats daily to fulfil their demands and satisfy their every desire.
Helping them to save time, offering them efficient support with all issues, or accompanying them during a trip across the four corners of the world, our team of Private Concierges accompanies our members every day no matter the request.

 

A french group, an international dimension

An international group with French roots, TAO today has offices in five major cities throughout the world and accompanies its clients, primarily VIPs
or large corporations, with the same attention to detail and demand for excellence wherever they may be.

See our locations

Une présence mondiale
6 bureaux • 10 antennes • 5 partenaires

Europe

Paris
12 rue du Mont Thabor
75001 Paris

Bruxelles
Rue des Colonies / Koloniënstraat 11
1000 Bruxelles

Genève
Rue du commerce 4
1204 Genève

Londres
16 St Martin's Le Grand
St Paul’s
London EC1A 4EN

Luxembourg
26 Boulevard Royal
2449 Luxembourg

Milan
Via Monte di Pietà 21
Centro montenapoleone
20121 Milano MI

Monaco
74 Boulevard d'Italie
98000 Monaco

Amérique

Miami
601 Brickell Key Dr Suite 700
Miami
FL 33131

Montréal
le 500 Place-d'Armes
500 Place d'Armes #1800
Montréal
QC H2Y

New York
136 Madison Avenue
New York
NY 10016

San Francisco
201 Mission St Suite 1200
San Francisco
CA 94105

Toronto
88 Queens Quay W #2500
Toronto
ON M5J 2N8

Asie – Pacifique

Beijing
Taikang Financial Tower
38 East Third Ring Road
Chaoyang District
Beijing 100026

Hong Kong
No 1 Connaught Road Central
AIA Central
Hong Kong

Shanghai
Bund Centre, 222 Yan An Road East
Huangpu District
Shanghai 200002

Singapour
1 Fullerton Rd
Singapour 049213

Moyen Orient

Dubaï
Standard Chartered Tower
Emaar Square
Downtown Burj Khalifa
Dubai

+ 30% annual growth
A team of experienced Private Concierges trained in the very best schools

A team of the very best private concierges

With a team of more than 50 employees throughout the world, the Group is driven by a daily challenge and a strong passion, that of providing excellence and full client satisfaction.

Genuine personal assistants and problem solvers, our concierges devote themselves wholeheartedly to overcoming all obstacles and resolving all problems to satisfy our clients’ demands.
Their sense of service is matched by their excellence.

Fully bilingual, and often trilingual, with a minimum of 10 years of professional experience in the private conciergerie or hospitality sector, they are trained to the best upscale Conciergerie standards and the very specific expertise developed by TAO PRESTIGE.

 

A network of preferred partners and service providers around the world

TAO PRESTIGE relies on a network of more than 40,000 preferred partners in France and abroad. All recognised professionals, selected according to the strictest standards and regularly appraised, they enable us to offer our members an extraordinary custom service throughout the world.

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TAO PRESTIGE is proud to present you its corporate film
« HAVE YOU NEVER DREAMED? ».

 

We would like to dedicate this first film to our members who trust us with their business every day and who are the reason behind our exclusive Private Conciergerie service. Embodying the values of excellence and superlative customer service in the Luxury sector for a demanding clientele, we strived to produce an elegant, aesthetic film. In other words, a film that would put into picture form the TAO DNA, our differences and our values. I hope that you will enjoy watching the film as much as we enjoyed making it.

- Laurence Rimbeuf, Chief Executive Officer

GO backstage to the filming

 

Our vision

We strive to give time back to those who have none.

Building a successful career, having some time for yourself, your hobbies, your interests, making the most of time with friends,
being present for your children and family. Nowadays, time management has become the one guaranteed way to achieve true happiness.

TAO PRESTIGE excels for the firm conviction that underpins its original, distinctive positioning.
The very essence of the Group enables its members to more efficiently manage their time and thereby enjoy greater freedom of action and to experience more fully all that is important to them.

Creating unforgettable memories

The story of TAO is above all the tale of a strong commitment to Client Service.
A commitment that is witnessed throughout the years in the unique savoir-faire for which only the TAO Private Concierges have the secret: the art of enhanced service.

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Group values and philosophy

Six points represent the fundamental values, shared by all the Group,
at all levels of our organisation.

 

Customer satisfaction and bespoke services

Each customer is unique and the focus of our every attention.

Building a privileged relationship of trust with the customer over the long term and ensuring their full satisfaction is both a vocation and a promise made by the Group.

Loyal to the Conciergerie tradition of the finest leading hotels, we pledge to deliver an exclusive, bespoke and personalised service.
Listening to our clients, understanding their intentions, divining their desires and preferences in order to meet and exceed their expectations.

 

Excellence & challenge

The search for excellence is a cornerstone to our philosophy and values.

For us, delivering a high-end service means paying close attention to even the smallest details in order to embody an impeccable, emblematic tradition of quality.

 

Integrity and independence

Our teams work every day in the sole interest of our clients.

From the very first, we have been committed to maintaining total corporate and financial independence with regard to our shareholders as well as our network of partners and service providers.

 

Policy of excellence

As striving for excellence is the cornerstone of our philosophy and values,
we pledge to our employees and our members to deliver excellent bespoke service, a symbol of elegance and sophistication.

 

Prestige service

We seek to pamper our members with a myriad of special amenities.

A welcome gift, a special call from our team of Private Concierges, benefits and advantages sent regularly to our members, upgrades, preferred terms and conditions, negotiated prices, all designed to help each member penetrate a world of luxury and privilege.

 

Personalised relations

Each client is unique; each request is specific and requires tailor-made service.

Thanks to well-honed knowledge of our members, our Private Concierges work every day to exceed their expectations, anticipate their desires and create an exceptional experience.

 

Long-term consultancy services

We systematically design a customised consultancy project
to guarantee a relevant solution.

To challenges encountered by businesses, with a view to generating tangible, quantifiable benefits. From the definition of your project to its implementation, assessment of its outcome and the final feedback, our teams work hand in hand with you to ensure success.

 

Quality policy

We have set up an extremely rigorous quality assurance policy at every level of our organisation.

Each project is assessed according to very strict criteria.
Each client contact, each word, each sentence is subject to regular in-depth verification by our Quality Teams. We also offer our corporate clients detailed qualitative and quantitative reports on the use of our services.

 

Ethics and confidentiality

We apply an extremely strict ethical policy, based on total financial independence and absolute discretion of our teams.

To remain totally impartial in our recommendations to our members, we also refuse any offer from our partners and suppliers to pay us a part of their margin.

And we are extremely vigilant in respecting our members’ confidentiality with regard to their requests or information.

Executive committee

Members of the TAO PRESTIGE Executive Committee share values focusing on exceptional customer service and a passion for excellence.
This common vision drives the Group’s development in France and abroad.

LAURENCE RIMBEUF
Chief executive officer

With a degree in Pharmacy from the Université de Paris XI, followed by an MBA from HEC (Paris) in 1996, Laurence Rimbeuf spent ten years in Consultancy, working primarily on development strategies for leading groups on the French CAC 40 stock market, mergers/acquisitions and large transformation projects.
In 2008, she became interested in luxury Concierge services and decided to found TAO. As president of TAO PRESTIGE, Laurence is in charge of new development, particularly on the international level.
Laurence is a member of the entrepreneurial associations Croissance Plus and the Cercle du Leadership.
She stands out for her determination, her audacity and her humanity.

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I always thought that success smiled on those who dare. You must cultivate audacity though. TAO PRESTIGE constantly strives for audacity in order to establish its brand and expertise in the exceedingly exclusive Prestige service sector, and more particularly, on the international level.
Identified as a sister value to excellence, audacity has enabled TAO PRESTIGE to impose its convictions concerning exceptional customer service, which aims, above all, to ensure the full satisfaction of our clients.
Audacity is at the root of our ambition to expand our presence throughout the world. Our clients are our priority; we want to become the priority of all those who, whether private individuals or large corporations, consider excellence as the most magnificent promise to be made a client.

JULIEN ELIS
Director of development

A graduate of the University of McGill in Montreal (1996) as well as of Négocia in Paris, Julien Ellis holds dual French-American citizenship. For some 15 years, he focused on developing new economy companies, particularly on the international level, before founding his own firm in the upmarket luxury sector. A turning point for this business leader who discovers in the luxury world an opportunity for creating new alliances, combining innovation and tradition, technology and quality relationships. Today, as Director of Development for TAO PRESTIGE, Julien focuses on expanding the Group’s activities. His key strengths are a sense of leadership, a spirit of openness, an international culture, systematic, organised thinking and a business approach based on providing full and utmost client satisfaction.

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For TAO PRESTIGE, luxury is an emotion. One that we seek to arouse in our members by ensuring them high-end custom service. We make it possible for them to enjoy unforgettable moments and extraordinary experiences that are beyond their wildest dreams. They can thus make the most of their passions and desires.
In a world where life is often too frantic, TAO PRESTIGE offers our members the real luxury of select moments where they can reclaim some free time. By taking charge of their personal requests, we enable them to take full advantage of what they consider essential and profit from what is really important to them.
Our members today form a community that combines luxury and high expectations from life. We are proud to win their trust and loyalty year after year. Our client-retention rate is not only extremely high, it is unique in our market.

LAURENT COPPIS
Director of operations

A prodigy of the hospitality field, Laurent Coppis became a Clés d’Or Chef Concierge in 1994, at the tender age of 27. An exceptional achievement as well as a vocation for this man who will have held every hotel concierge position before entering the exclusively select world of Clés d’Or Chefs Concierges. After 27 years of service in the most luxurious hotels, both in France and abroad, he is now Director of Operations for TAO PRESTIGE. As such, he not only proudly manages the teams of Private Concierges, he is also responsible for outlining the Group’s savoir-faire and ensuring that all services meet the Tao Prestige strict high quality standards. Laurent is driven by a passion for customer service, generosity, excellence and the desire to communicate his expertise.

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Creating memorable experiences for our members is the very essence of our Art. More than just a profession, our savoir-faire is an Art. An Art practiced by vocation as it entails dedication to ensuring that every moment of our members’ day delivers an unforgettable experience. A multi-faceted Art requiring a completely bespoke response to the multiple requests of our members; an Art requiring rigorous discipline to guarantee that each detail is synonymous with perfection; an Art focused on the full and utmost satisfaction of our clients; an Art that tolerates no compromise and accepts nothing less than absolute excellence. An Art of exceptional client service and relations, our code of excellence requires meeting each request with finesse, generosity, discretion and efficiency.
Like guardian angels, we cultivate long-term relations of commitment, trust and mutual respect with our clients. Their desires serve as our source of inspiration, their happiness is our greatest satisfaction.